Delivery

DELIVERY INFORMATION

STANDARD DELIVERY

Standard Delivery is free of charge on all orders.Delivery to Northern Ireland, Republic of Ireland, Isle of Man, Jersey, Guernsey, and the Highlands is not free and must be quoted for separately, subject to the product(s) you require. Please contact our sales team to help you arrange your delivery./>We are proud to offer free delivery and will always ensure that our loyal customers receive value for money and a quality service. Furniture deliveries can sometimes be difficult to plan and costly to arrange, which is why our internal team and external hauliers work extremely hard to ensure our logistics run smoothly.

DELIVERY PLANNING

Our delivery partners will send you a text message or email with a proposed date for delivery. If this is agreeable to you, you will be required to confirm the date by text message. If the date is not agreeable, you can refuse the proposed date and you will be re-contacted with an alternative date. We do request that you make arrangements solely with the delivery partner once they have contacted you, to ensure that all parties are aware of the arrangements.

Deliveries are made between 8am – 8pm, Monday to Friday. If you have confirmed your delivery date, you must ensure that you are available to accept delivery at any time between 8am – 8pm on the proposed day.

FAILED DELIVERIES

If you have confirmed your delivery slot but you are unable to accept delivery or know of any reason that may cause you to miss the delivery, you must contact our haulier to make them aware of this no later than 48 hours prior to the delivery date. If you do not contact our delivery partner to make them aware of this, and do not accept delivery on the proposed date (due to no fault of EX10 LIVING or it’s delivery partner), then a re-delivery charge may be applied to the order, and the second delivery won’t be made until this charge has been paid. If you decide to cancel your order following a failed delivery, then the delivery charge will be deducted from the refundable amount.

DELIVERY RESTRICTIONS

Please inform us of any delivery or access restrictions, as we may be unable to deliver if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck. If we are not made aware of inaccessible roads in advance, then this could result in a failed delivery charge.

With the right amount of planning and resources, we can deliver to many areas and property types, from rural estates to city penthouses. All we ask is that you inform us of the delivery restrictions prior to delivery so that we can make the necessary arrangements.

Please note: We try our best to deliver within 4 week period. Subject to matters out of our control some orders may take up to 6-8 weeks. 

SUPPORT

We understand that your garden furniture is a significant investment. We are always on hand to help with your queries so please do not hesitate to call

Email orders@ex10living.co.uk to discuss the status of your order - our friendly, professional team would be delighted to help.

We look forward to shipping your orders