Standard Delivery is free of charge on all orders to England, Scotland, and Wales. 

Delivery to Northern Ireland, Republic of Ireland, Isle of Man, Jersey, Guernsey, and the Highlands is not free and must be quoted for separately, subject to the product(s) you require. Please contact our sales team to help you arrange your delivery. 

We are proud to offer free delivery and will always ensure that our loyal customers receive value for money and a quality service. Furniture deliveries can sometimes be difficult to plan and costly to arrange, which is why our internal team and external hauliers work extremely hard to ensure our logistics run smoothly.

STANDARD DELIVERY

FREE delivery on all orders. (14-21 days delivery)

Standard Delivery is free of charge on all orders to England, Scotland, and Wales.

Delivery to Northern Ireland, Republic of Ireland, Isle of Man, Jersey, Guernsey, and the Highlands is not free and must be quoted for separately, subject to the product(s) you require. Please contact our sales team to help you arrange your delivery.

We are proud to offer free delivery and will always ensure that our loyal customers receive value for money and a quality service. Furniture deliveries can sometimes be difficult to plan and costly to arrange, which is why our internal team and external haulers work extremely hard to ensure our logistics run smoothly.

DELIVERY PLANNING

Our delivery partners will send you a text message or email with a proposed date for delivery. If this is agreeable to you, you will be required to confirm the date by text message. If the date is not agreeable, you can refuse the proposed date and you will be re-contacted with an alternative date. We do request that you decide solely with the delivery partner once they have contacted you, to ensure that all parties are aware of the arrangements.

Deliveries are made between 8am – 8pm, Monday to Friday. If you have confirmed your delivery date, you must ensure that you are available to accept delivery at any time between 8am – 8pm on the proposed day.

FAILED DELIVERIES

If you have confirmed your delivery slot but you are unable to accept delivery or know of any reason that may cause you to miss the delivery, you must contact our hauler to make them aware of this no later than 48 hours prior to the delivery date.

If you do not contact our delivery partner to make them aware of this, and do not accept delivery on the proposed date (due to no fault of ex10living.com) or it’s delivery partner), then a re-delivery charge may be applied to the order, and the second delivery won’t be made until this charge has been paid. If you decide to cancel your order following a failed delivery, then the delivery charge will be deducted from the refundable amount.

If your order is taking longer than expected please contact info@ex10living.com

Deliveries are made between 8am – 8pm, Monday to Friday. If you have confirmed your delivery date, you must ensure that you are available to accept delivery at any time between 8am – 8pm on the proposed day.

Please remember to refer to our terms and conditions regarding exchanges, returns, and refunds. You can get in touch with our customer service, and they will do their best to solve your issue.

Email id : orders@ex10living.com

Please remember to refer to our terms and conditions regarding exchanges, returns, and refunds. You can get in touch with our customer service, and they will do their best to solve your issue.

Email id: info@ex10living.com

Please make sure to check your SPAM folder as your email provider might be filtering our emails. If you are still unable to find our emails, please get in touch with us at orders@ex10living.com

With products that are out of stock and only available to Pre-order we offer a deposit scheme, so you don’t miss out when the rush is here. Please get in touch with our team and we will take a 25% deposit through PayPal to make sure you get the correct product you are looking for on time.

We can confirm that all of our furniture can be left outside all year round. However, we do recommend purchasing one of our winter protectives covers for your furniture. Our covers provide superior protection from the elements. We strongly advise that all cushions should not be stored underneath your protective cover, otherwise the cushions will become water-stained. In addition, all cushions should be stored in a dry location when not in use.

EX10 Living is an online-only store. We do not have any showrooms or physical store locations. However, this does mean that we 100% focus our attention on providing you with a superior online shopping experience.

Yes.  You are free to browse around EX10 Living but when you have found something you’d like to buy, you’ll need to create your account to make the purchase.  To do this go to the registration page and enter your details or create an account by connecting your Facebook account.

If you are ordering a pre-order item, you will have the option to pay a 25% deposit upon ordering, with the remaining balance to be paid before delivery. Alternatively, you can pay in full from the beginning so you don’t have to worry about that balance later on! 

All orders for in stock items require a full payment upon ordering. 

We accept all major Credit/Debit Cards through Apple Pay, PayPal and Shop Pay. Orders will be processed and shipped once payment has been received in full.